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Practice Policies

Confidentiality 

steth_book1How we keep your records confidential
The Doctors, staff and others who are caring for you, keep records about your health and any care or treatment you receive from the NHS.  Your records are kept in a safe place in the surgery either on computer or paper files.  Receptionists and Secretaries are responsible for keeping your records in order and will, from time to time access your records. 

Other Agencies 
On the rare occasion you may be receiving care from other people such as Social Services, we may need to share some information about you so that we can work together for your benefit.  We will only pass on information about you if there is a genuine need for it.  There may also be other agencies that may ask for information but we cannot give details without your permission. 

We will not, without good reason…….  

  • Give your medical details over the phone unless we are certain of who we are talking to.
  • Give details about you to anyone else without your permission. 

If you have any questions on confidentiality please speak with the Practice Manager.

All patient information is considered to be confidential and we comply fully with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care.

Fair_Processing_Notice.docx


Zero Tolerance policy

 

Our Practice supports the NHS policy of ZERO Tolerance. Any patient who abuses the staff, doctors, nurses or other patients be it physically, verbally or in any threatening manner whatsoever will be removed from the Practice list.

We may also summon the police to remove offenders from the premises.


 

Chaperone Policy  

All patients are entitled to have a chaperone present for any consultation or examination.  This maybe a family member or friend, or you may prefer a trained member of staff to be present. 

Wherever possible, we would ask you to make this request at the time of booking your appointment so that arrangements can be made in advance and your appointment is not delayed in any way. 

The Doctor or Nurse may also require a chaperone to be present if deemed necessary.


Care Quality Commission

This Practice is registered with the Care Quality Commission (CQC)

Statement of Purpose:-

For more information about the CQC, please click here




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