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Friends & Family Test

The new Friends & Family Test is now available on our website. Please print out a copy below and hand it in at reception.

Copies are also available in the surgery.

Friends and Family Form.DOC

           

Friends & Family Test

March 2015 Results

 

Since the start of the year, we have been asking our patients to complete the ‘Friends & Family’ test when they have used our services. Below are the results of January’s completed surveys.

 

 

We had 29 completed responses, and the data has been broken down as follows:-

 

 

How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?

Extremely Likely

Likely

Neither likely nor unlikely

Unlikely

Extremely unlikely

Don’t know

Total

20

3

2

2

2

0

29

All of our responses were collected at reception.

Of the 29 completed surveys, 17 were from females and 7 were from males, with 5 not indicated

 The age ranges of those who completed the survey was as follows:-

16-24

25-34

35-44

45-54

55-64

65-70

70+

Not indicated

4

3

2

3

1

6

7

3

Below is a selection of responses from the surveys completed:-

 

Professional service, prompt and efficient.

 

Good Doctors. Convenient

 

I always get satisfaction. Pleasant receptionist.

 

Always been satisfied.

 

Friendly service from receptionists. Doctors listen to what you have to say and help you in the best way.

 

I have always been looked after very well when I have been ill. Very friendly doctors.

 

Helpful, thoughtful and caring attitude of ALL practice staff. Our family have been associated with this practice for 100+ years. We always speak highly of you to friends etc.

 

Always been satisfied with treatment given. Doctors always pleasant and helpful.

 

Personally I have never been as happy with Doctors as I have been with this Practice. Well Done To You All!

 

Dr Rogers is brilliant!

 

Always been treated and listened to with the greatest of respect by the Doctors. The receptionists have always been very polite, kind and helpful.

 

Always had an intelligent and helpful response.

 

Best surgery in Newton! Receptionists fantastic, so obliging and helpful. Then the Doctors great care for me and my hubby, next Nurses always caring. You’re all great!

 

You’re the best in Newton and a lot of my friends agree!.

 

Very friendly and helpful staff from receptionists right through to the Doctors.

 

A kind, professional, trustworthy service.

 

Excellent treatment and concern shown by all GPs in this Practice. My only reservation would be the appointment process.

 

The Doctors in Market Street are brilliant… so caring and professuional. The big problem is getting an appointment.

 

There is never an appointment left when you get through on the phone.

Practice Response.

 

The doctors and staff would like to thank everyone who took the time to complete the friends and family test.

 

We value your input and opinions and would like to acknowledge some of the comments raised.

 

As previously stated, we are aware of the difficulties in getting appointments. We are looking into the process to see if any changes can be made.

 

We have tried on many occasions over the last few years to find an appointment system that works best for the whole of our list. We have recently extended our online service to facilitate appointment bookings, and we have ensured that on Mondays, all appointments are ‘book on the day’ so as to see as many patients as possible. Our reception staff answer the incoming calls as quickly as possible so if you do get a ringing tone, please do not hang up as you will be answered in the order in which your call was received.

 

It would also be a great help if calls before 9:30am could be restricted to appointments only, and any other calls, eg, prescription queries or results etc could be made after this time.

 

Thank you.

 



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